STORE POLICY

TERMS AND CONDITIONS

  1. When buying goods or services on the internet, you are entering a legally binding contract. We must receive payment in whole for the price of the goods that you order before your order can be accepted.

  2. All returns must be within 7 working days of receipt of the goods. Upon receipt of goods, in their original condition and if a website or mail order, a full refund will be made within 7 days. The customer is responsible for the cost of return delivery. We will only refund the cost of postage to return an item if you have been sent incorrect goods or they are faulty or damaged. The refund will be credited either through Paypal, a bank transfer (please provide bank details) or a cheque can be sent.

  3. Orders that are not in stock will be dispatched within 6-8 weeks. For bespoke allow 10-12 weeks. However at certain times when working to maximum output we retain the right to delay delivery to a date convenient to us the Supplier.

  4. Once an order for a product to be specifically made for a client is placed it is not possible to cancel this order.

  5. Payment. Payment can be made through Paypal, bank transfer or cheque. Bank details will be sent out on request. Cheques should be made to Olivia Gee.

  6. The prices payable for goods that you order are as set out in our website. All of our prices are stated in UK Pounds (£) Sterling and you will be billed in this currency.

  7. If you purchase from outside the UK, currency fluctuations and charges levied by your bank or card provider may make a difference to the amount billed on your credit/debit card.

  8. For Insurance purposes we recommend postage by Special Delivery available through the Post Office. Returned pieces remain the property of the customer until signed for and received by us

  9. We will endeavor to supply all goods within the above Terms. All pieces are subject to availability. Due to the nature of the product and circumstances outside of our control it may not be possible to fulfill all orders.

  10. For Non-UK deliveries local import duties may apply. Wabi Sabi is not responsable for any such added costs. Please research import duties before placing an order from outside of the UK.

PAYMENT METHODS

Credit / Debit Cards
 

We accept all major debit and credit cards via Paypal who provide secure and convenient payment services. Your card details will never be stored or even seen by us. You can also pay by cheque, made payable to Olivia Gee, but we do advise calling, chatting or emailing us first to avoid disappointment.

Please post cheques, together with your order information (product name) to:

Olivia Galsworthy

Wabi Sabi Lacquer

55a Daniell Road

Truro, TR1 2DA